Sync is a tiered subscription model video conferencing app that works on any browser and native apps for desktop (Windows, Apple) and mobile (Android, iOS). Users can use Sync for video calls for purposes such as: talking with friends, meetings, lectures, etc.

Problem

Government and academic clients who are paying for the enterprise-tier (highest tier)are experiencing issues where uninvited users are joining private meetings. These uninvited users are disrupting their meetings, taking screenshots of private content, and re-sharing it to the public.

These clients are currently putting workarounds in place to make Sync work, so a feature to tackle this problem must be implemented.

At the same time, Sync is currently trying to implement other features as well as trying to manage the technical debt that the current infrastructure has accumulated.

Objective

Manage stakeholder expectations, re-prioritize features that are currently underway, and implement new features that satisfies both user and business needs.